You may return most new, unworn items if they are in the same condition as sent new. You may return within 10 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If the return is not a result of our error and is approved, we will provide a refund minus the shipping/freight charges you paid to receive the item.
Refunds, while usually a rapid process, may require up to 3 weeks after return receipt of the product to Ocean Waves Sunglasses. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us at (904) 372-4743 or email us at firstname.lastname@example.org with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order and will provide a shipping return form.